Soda + Stitch

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Shipping 
  
Ohhh... Free shipping - free international shipping for all orders over $120 - to anywhere in the world!
 
Where do we ship? Good news, everywhere!
 
How long does my order take to arrive? Orders are processed as quickly as possible, typically within 2-3 business day. Depending on your location most orders are delivered within 7-9 business days thereafter. 
 
How is it shipped? Always with a reputed shipping company. We generally use DHL, Fedex or Aramex.
 
How much does shipping cost? All our products are shipped straight from the source, India. Therefore international shipping charges occur to all addresses outside India... See the below table for shipping rates to all countries.  
  
 Weight Cost (shown in Australian Dollars)
 0 - 500g  $16.00
 500g - 1kg  $21.00
 1kg - 1.5kg  $25.00
 1.5kg - 2kg  $28.00
 2kg - 10kg  $32.00
 
What if my order is delayed? If there is a delay with your order due to inclement weather, we will do our best to notify you. Your tracking number will also include information on how to contact the shipping carrier.
 
Returns and exchanges
Soda + Stitch are only able to offer returns on products that are faulty in some way. We cannot offer returns if you've had a change of heart, due to the nature of the product and, in some cases, meterage being cut just for your order. 
If you believe your order is faulty in some way, please contact us as soon as possible outlining the problem along with any photos that may better explain the fault. We will endeavour to offer a refund, exchange or repair if we deem the order to be faulty. Please take note of the handmade nature of our fabric which can sometimes lead to slight variations in print and colour. We see this as a lovely reminder of the fabrics beginning. 
If your order has been damaged during transit, please keep all the contents in the package and photograph the inside and outside of the box. Contact us within 3 days of the order arriving so we can instruct you on how to proceed. 
Soda + Stitch is in no way responsible for any delays in shipping, damages in transit, packages not received, arrival of your order at the wrong location due to incorrect delivery address or international customs issues.
 
Privacy Policy
What is your privacy policy? This policy explains what personal information we collect about you, how we may use or disclose your personal information, and the steps we take to ensure that your personal information is kept secure. In this policy, "personal information" is any information or opinion, in any form, which identifies an individual or from which an individual's identity is apparent or can be reasonably ascertained.By using this website and giving your information to us, you indicate your consent to us, and any other organisations, third party suppliers and agents we engage or employ from time to time, to collect and use your personal information in accordance with the terms set out in this policy.
What information do you collect? We only collect personal information that is necessary for us to conduct our business and to assist us with complying with our own legal and regulatory obligations. In order to conduct our business and to provide you with services, we may collect personal information about you from our registration forms, website, telephone conversations, e-mails, social media interactions and other written and verbal communications. The kinds of personal information we collect and hold will depend upon the personal information you choose to disclose to us. We may, for example, keep a record of your name, date of birth, occupation, address, telephone numbers, e-mail address, social media addresses, banking details, previous purchases from us and interests.
How will you use my information?  All personal information that we obtain about you will be recorded, used and protected by us in accordance with current privacy legislation and this privacy policy. We will primarily use personal information to conduct our business and provide our services to you, to communicate with you, for record keeping purposes, to improve the quality of our business, for market research, and to track the sales of our products on our website.
Disclosure of your information:  In order to conduct our business, we have appointed organisations or may appoint other organisations to carry out activities on our behalf. These may include, for example, delivery organisations, third party suppliers and agents. These third parties may have access to information needed to perform their function but cannot use that information for other purposes.
Use of your information outside Australia: Some of the organisations (for example, delivery agencies) to which we may disclose your personal information are situated outside of Australia. In order to meet your requirements , we may need to transfer your personal information to these countries, some of which do not have laws that protect privacy rights as extensively as in Australia. 
Do you use cookies?  We use "cookies" on our website. Cookies are small pieces of information that are stored by your browser in your computer's memory and they are used to record how you navigate our website on each visit. Cookies that are used in any part of our website will not be utilised for collecting personally identifiable information and will only be used for internal management purposes. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this may limit the service that we are able to provide to you. We do not store any information that identifies you inside cookies.
How is my information kept secure?  We take the security of your personal information seriously. We take reasonable steps to ensure that your personal information is treated confidentially, kept secure and protected against unauthorised use and is maintained only for the purpose for which it is intended.Please be aware that the internet is not a secure environment. If you use the internet to send us any information, including your email address, it is sent at your own risk.
Updating and correcting information:  We take reasonable steps to correct the information we hold if the information is not accurate, up-to-date and complete. You may correct your personal information by e-mailing us at hello@sodaandstitch.com. We encourage you to update your personal information promptly if it changes.
What are my rights to access my personal information?  You have the right to access your personal information held by us, subject to some exceptions under current privacy legislation.
Links:  We are not responsible for the privacy practices and security of any other websites that we link to. We recommend that you check the privacy policies and procedures of other websites that you visit.
Changes to this privacy policy:  We may change our privacy policy. Accordingly we recommend that you check this page from time to time on our website in order to review our current policy. 
 
Terms of Use
What are these terms?  These terms of use govern your use of the Soda + Stitch website. By using our website, you agree to be bound by these terms of use.
Intellectual property: The content on our website belongs to us, or to someone who has given us permission to use it. If you are using our website for personal, non-commercial purposes, you do not have to seek our permission to print any of the content. In all other cases or for any other purpose you must first get our written permission.
Limit of liability: To the maximum extent permitted by law, we exclude all liability to you or anyone else for any loss or damage of any kind (however caused, including by negligence) arising from or relating in any way to the use of this website or any of the content. This includes, but is not limited to, the transmission of any computer viruses or anything else that may interfere with or damage the operations of your computer systems. We will not be liable to you for any indirect, incidental, special or consequential loss arising from or relating in any way to your use of this website. 
Currency: The information on this website can change and although we attempt to ensure that the content is current at the date specified for that content, we do not guarantee its currency.
Links:  We are happy for you to link to our site. We reserve the right to deny any person permission to link to our site. We are not responsible for any material contained in any linked site, nor do we endorse or make any representation about the linked site or the organisations referred to on that site.
Changes to these terms: We may change these terms of use. Accordingly, we recommend that you check this page from time to time in order to review our current terms. Your continued use of our website is deemed to be acceptance of the amended terms of use.

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